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Frequently Asked Questions

1. Do you offer discount pricing?

Yes we do.  When you click on an item you will see the discount available in red on the product page.

2. Do you offer wholesale pricing?

Yes we offer wholesale pricng to qualified buyers.  Please contact us at info@superbsupplies.com for more information.


3. Do you ship internationally?

We do ship to some international locations and hope to add more in the future.  Currently if you are an international customer you must use Paypal to checkout.  The locations we currently ship to are: Canada, United Kingdom, Australia, Denmark, France, Germany, Japan, and New Zealand.

4. How long before my order ships?

We try to ship orders out as quickly as possible in the order they are received.  Orders are usually processed and shipped within 1-2 business days.


5. How do I place an order?

Currently we are only able to take orders online.  We can not take orders by fax or phone.


6. What is your return policy?

Please remember that these items are cut just for you.  All sales are final. No returns will be accepted unless there is a mistake made in your shipment. If there is a mistake please contact us within 10 days for the original purchase at: returns@superbsupplies.com with a description of the mistake. Returns that are allowed will be credited to the original payment method for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. · 


7. I am trying to add a specific quantity to my cart but I keep getting an out of stock message.  Can I get the larger quantity?

The inventory on our website is only what is in stock.  It does not take into account any items that are on their way or ordered.  If you want a specific quantity please email us at: sales@superbsupplies.com with the item and the quantity you would like.  We can always make a special order for you.


8.  I placed a special order.  How long will it take me to receive it?

Special order times can vary between a few days and a few weeks.  Usually, it takes no longer than two weeks for us to receive it and ship it back out to you.  Shipping to you will depend on the carrier you select.